Mud Bay Legal Policies

Proprietary Rights Restrictions
All material on the Mud Bay, Inc. (hereafter known as "Mud Bay, Inc.") website (the "Site"), including without limitation all informational text, photographs, graphics, audio, video, messages, files, documents, images or other materials (collectively, the "Materials"), whether publicly posted or privately transmitted, as well as all derivative works, is owned by Mud Bay, Inc. ("We", "Us") or other parties that have licensed their Materials to Mud Bay, Inc. and is protected by copyright, trademark and other intellectual property laws. Mud Bay, Inc. disclaims any proprietary interest in trademarks, service marks, logos, slogans, domain names and trade names other than its own. Trademarks, logos, images and service marks displayed on the Site are the property of either Mud Bay, Inc. or other third parties. You may not copy, reproduce, republish, modify, download, post, transmit, or distribute in any way any Material from the Site, including code and software, without the prior written permission of Mud Bay, Inc. or the respective owner of such marks.

The Materials on the Site may not be copied, reproduced, republished, downloaded, posted, transmitted, or distributed in any way, including by email or other electronic means. Any modification of the Materials, use of the Materials on any website or networked computer environment, or use of the Materials for any purpose other than personal, non-commercial use is a violation of the copyright, trademark, and other proprietary rights in the Materials and is expressly prohibited. Additionally, the use of any device, software or routine that interferes or attempts to interfere with the proper working of the Site is expressly prohibited.

Please note that We assume no responsibility for reviewing unsolicited ideas for our business, such as product or advertising ideas, and will not incur any liability as a result of any similarities that may appear in future Mud Bay, Inc. products or services. By submitting Materials or ideas, you waive any right to compensation of any type for the Materials or ideas. Any and all rights to Materials and ideas submitted to Us become the exclusive property of Mud Bay, Inc..

Links to Other Websites
If any link is offered connecting you to a third party website, it is as an accommodation to the respective third party site owner and without charge. Websites linked to and from this Site are not necessarily under the control of Mud Bay, Inc. and we will have no responsibilities or liabilities whatsoever for the content or privacy practices of any such linked site or any link or linking program at any time. Mud Bay, Inc. does not necessarily endorse companies (or related products or services) whose sites are linked to or from this Site. If you decide to access any of the third party sites linked to this Site, you do so entirely at your own risk.

Disclaimer of Warranties
THE SITE AND THE CONTENTS HEREIN ARE PROVIDED "AS IS" AND "AS AVAILABLE," AND ALL WARRANTIES, EXPRESS OR IMPLIED, ARE DISCLAIMED, INCLUDING BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, QUIET ENJOYMENT, NON-INFRINGEMENT AND FITNESS FOR A PARTICULAR PURPOSE. WE ARE NOT RESPONSIBLE FOR DAMAGE OR LOSS CAUSED BY ERRORS ON THE SITE, CONTENT ON THE SITE OR THE INTERNET. ADDITIONALLY, THE SITE MAY BE UNAVAILABLE UNEXPECTEDLY AS A RESULT OF ERRORS OR CIRCUMSTANCES BEYOND OUR CONTROL.

Mud Bay Privacy Policy

As a customer of Mud Bay, For Healthy Dogs and Cats, your trust is our most important asset. We take the protection and proper use of your personal information seriously and are committed to protecting your personal information in our possession. In order to ensure your trust, we want you to know what personal information we may collect from you, how we intend to use this information, and the choices you have regarding our use of this information.

This Privacy Policy governs your experience with Mud Bay within our Stores, Events, as well as other interactions we may have with you.

How We Share Your Information
To better serve you, we will only share your personal information within Mud Bay or, third parties who perform services on our behalf, and are contractually restricted from using your information in any manner other than in helping us to provide you with the best products and services.

Categories of Information We may Collect
Personal Information is any information that we can use to identify, locate, or contact you. Some examples of Per- sonal Information we collect include:
  • When you request that merchandise be sent to you or others, make purchases or returns with us, via in store, phone, mail, email or text
  • When you place special orders or request items to be delivered
  • When you provide us details about your pets
  • Sign up for Mud Bay sponsored events
  • Requesting content and communications from us or when offering products and services to you
  • Subscribing to Text or Email updates or managing your communication preferences with us
  • When you apply for employment which may include your social security number
  • Working with our Muddies who assist you with your pets needs and food choices
  • Contacting us with a feedback, questions or complaints
How We Use Your Information
We use the personal information that we and our service providers collect to conduct our business and to provide you with the best possible products, and services. We may collect and use your information to notify you of events, product recalls or safety issues, to respond to your comments, questions or complaints, determine your satisfaction with our products and service, and send you marketing communications, and other information you have chosen to receive regarding our products, services, marketing or special events.

We also use your personal information for our everyday business purposes such as service improvements, security, payment processing, analytics, operations, fraud detection and prevention, reporting, making back-ups and legal compliance.

Social Media
Mud Bay invites you to share your encounters, pets, and purchases with your friends using Social Media tools such as Facebook, Twitter, and Instagram. If you choose to use these tools, you may be sharing certain profile ele- ments, including your comments. This sharing is subject to each social media program's privacy policies.

Security, Data Processing and Storage
Mud Bay and its third party service providers process and store your personal information inside of the United States and adhere to standard Information Security policies. SSL is used for any transmission of Personal Infor- mation. Please note, email is not encrypted and is not considered a secure method to transmit personal or credit card information.

Policy Changes
This policy replaces all previous disclosures we may have provided you about our privacy practices. We reserve the right to change this policy, and to apply any changes to information previously collected, as permitted by law. If there are material changes to this policy or our information practices change in the future, we will notify you by posting the policy changes on our website.

Further Questions

If you have any questions or comments about our Legal Notice, please complete our contact form.