How We Do Business

A lot has changed in the years since Elsa Wulff bought a tiny farm store on Mud Bay Road in 1988.

We’ve evolved from selling pig feed and alfalfa hay to providing healthy foods and well-made supplies for dogs and cats. We’ve expanded our selection of natural dog and cat foods and become better at helping owners choose the ones that make sense for their animals.

As we’ve become more able to contribute to the health of dogs and cats, we’ve opened stores in other neighborhoods. Along the way, Mud Bay has become the largest retailer in the Pacific Northwest focused on healthy, natural foods for dogs and cats. As we’ve figured out what matters most about Mud Bay, we’ve boiled down our approach to doing business to nine essentials:

Gracious  Dog and cat owners are the reason we’re here, and we’ll do anything reasonable to help them.

Healthy  Everything we carry is healthy and well-made.

Happy  Visiting our stores is a happy and educational experience.

Solutions  We give useful, accurate answers and focus on helping people choose healthy foods for their dogs and cats.

Fair prices  Our prices are among the lowest in the area.

Satisfaction  If something doesn’t work, we’ll happily take it back.

Clean  Our work spaces are well-organized, and our displays sparkle.

Carry-outs  We carry out purchases over 15lbs.

Consistently varied  The human experiences we create are unique to each moment, customer, staffer and store, but each reflects Mud Bay’s values and character.